Product Warranty

DISCLAIMERS
KEE GOLD LLC developed the gold tester to provide buyers and sellers of gold products the ability to make preliminary, non-destructive assessments of gold content. The instrument has been proven to give reliable and relatively accurate assessments of gold content when used in accordance with the instructions and traditional jeweler's gold alloys. However, KEE GOLD LLC, cannot and does not make any expressed or implied warranty or claim as to the accuracy of the unit and shall not be held legally liable or responsible for any errors on the part of the tester or test apparatus in determining the content of gold or other precious metals through the use of this tester. KEE GOLD LLC will not be held responsible for any legal actions, accusations, or warranties with regard to claims of gold content.

All, accuracy claims, must be verified by a competent assay laboratory. KEE GOLD's liability is limited to the purchase price of the instrument only and shall not be held legally liable or responsible for any error in determining the content of gold, nor for using the instrument for testing non-gold alloys.

KEE GOLD LLC Gold Test Instrument M-509GM must be used in accordance with the instructions, to obtain full satisfaction with the instrument. The instrument is best used at room temperature.

DO NOT TRY TO OPEN OR DISASSEMBLE THE INSTRUMENTATION, (Except to replace the battery). The parts and connections inside are very delicate integrated circuits and may result in unsatisfactory reading or performance and/or void the warranty.

KEE GOLD LLC, believes the M-509GM Gold Tester will provide a fast and reliable method of determining the karat value of gold when used in accordance with the provided instructions. The manufacturer warrants that each instrument is free from defects in meter, and workmanship (Electronics Only), for a period of Six (6) Months from the date of purchase. The warranty does not cover: Any product where an attempt to disassemble the same is established, modification, alteration, unauthorized repair or service of the product, nor damages or defects resulting from an accident or any event beyond the control of the manufacturer.

WARRANTY DETAILS
KEE Gold Tester (Meter Body Only)

The KEE gold tester carries a limited warranty for a period of 6 months from date of purchase. If you have a nonfunctional meter that is beyond its warranty period, please note that we do not offer repair services, and recommend that you simply purchase a new one due to its low price point.

KEE Pen Probes and Replacement Probes
The pen probe is a consumable item that carries no warranty. We do however guarantee that the probe will work when it is received. It is up to the customer to determine this when they receive it. If the probe is not working properly the customer should Immediately contact the dealer where they purchased it from for a replacement. We allow one week from date of receipt for the customer to make this determination. Claims made beyond this period will not be honored.

WARRANTY SERVICE AND TECHNICAL SUPPORT
Warranties on meters and related equipment will be honored ONLY from the dealer where the items were purchased. You must contact your dealer for all technical support and warranty service.
Kee Gold products that are purchased outside of our dealer network are not factory authorized and therefore carry no warranty.

For Items purchased from this web site (keegold.com), please use the button below to visit the CONTACT page to open a support ticket for technical support and warranty.